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Technology Support Specialist

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Are you professional, smart, analytical and charismatic? Do you want the opportunity to learn and develop in your career, have your ideas implemented, and to use technology to help a company rapidly grow?  Do you enjoy technology support and complex problem solving just as much as talking to people and building great relationships? Are you uniquely committed and driven to make a difference?
 

The Siegfried Group, LLP is currently looking for a Technology Support Specialist as part of the Information Systems team. The Technology Support Specialist assists with the day-to-day operations of the organizations internal technology solutions ensuring Five Star Client Service. Consistent Five Star interactions with all user groups related to Technology Solutions Center and Projects/Initiatives. Proactive and preventative identification of processes and equipment as it relates to technology. The ideal candidate will be self-motivated, have an outgoing personality, consistently demonstrated mental agility, very strong interpersonal skills and a positive attitude with a tenacious desire to learn. They should also have a determined work ethic and be confident to tackle new challenges.

Essential Functions

  • Providing Five Star Client Service to all Firm stakeholders to deliver world class technology support.
  • Maintain a stable network environment to assure maximum productivity of firm systems including servers, desktops and laptops.
  • Review and suggest improvements for new technologies and softwares.
  • Analyze current trends in technology to recommend improvements.
  • Manage VOIP and Smart Phone telecommunication systems.
  • Maintain network backup system and test on a regular basis.
  • Maintain virus detection policies and procedures.
  • Maintain Operating System integrity and security.
  • Learn the basic system functions of all network and utility programs.
  • Provide internal office support for all office software applications.
  • Install, upgrade and modify software and hardware, new employee setup, orientation and training.
  • Relocation of computer and phone equipment.
  • Implement directives outlined by the technology manager.
  • Maintain laptop inventory and management of laptops. 

Requirements

  • Minimum of 3 years of experience in a tech support capacity required.
  • Associate’s degree or equivalent preferred.
  • Experience working with Windows networks in a Windows environment.
  • Client-service oriented, with ability and desire to work with all levels of the Firm.
  • Strong organizational, documentation and time management skills.
  • Team player, adaptable, flexible, personable and able to handle multiple simultaneous projects.
  • Articulate communicator with excellent presentation, verbal and written communication skills.
  • Flexibility to support requests as needed outside of standard business hours.

About Siegfried


We work alongside financial executives across the nation, on their most important accounting and finance projects. Filled with an innovative spirit and led by an ambitious entrepreneur, we provide unique Leadership Advisory combined with high potential talent. At the heart of our Firm is our approach to individual leadership and the continual pursuit of helping people grow both personally and professionally. We value being fair, having fun and sharing stakeholder value!

We help People transform themselves into better Leaders to exponentially improve their Lives.

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